Operations Coordinator (Ocean/Air Freight)

at  CH Robinson

As a Global Forwarding Coordinator, you will work directly with carriers to manage and execute the daily shipment of freight for our customers. You will be responsible for maintaining the accuracy of shipment information, tracking and tracing of loads, and problem resolution. Our Global Forwarding Coordinators thrive in a fast paced environment, and use their strong communication skills to develop and grow relationships with our carriers. This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales and Account Management.
Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.
Location: Lutwyche, Queensland. A hybrid, flexible work arrangement applies.

REQUIRED QUALIFICATIONS:

• High school diploma or GED equivalent

PREFERRED QUALIFICATIONS:

• Values a diverse and inclusive work environment
• Ability to work in a fast-paced and deadline-driven office environment
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills and phone etiquette
• Ability to multi-task, prioritize and manage time effectively
• Exceptional customer service skills and follow up
• Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills

• Understand the processes involved in international shipping from purchase order to delivery.
• Assist carriers and other third parties with inquiries and problem resolution.
• Provide tracking and tracing services for customer shipments.
• Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc.
• Provide reporting and documentation collection to support global forwarding personnel and ensure customer data integrity.
• Perform load audits and ensure all information is accurate.
• Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.
• Timely escalation of shipment issues or potential errors to the Supervisor and Account Manager as needed.
• Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.
• Ensure compliance with all government filings and regulations such as Federal Maritime Commission (FMC) and U.S Department of Commerce, etc.