Operations Coordinator

at  Vicinity Centres

We’re reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.
We are Vicinity.
Role purpose
The key purpose of the Operations Coordinator is to ensure all Centre functions (Retail, Operations, Guest Experience and Marketing) are assisted in their delivery, inclusive of Sundays. Being a key liaison between functions, the Operations Coordinator is responsible for ensuring major initiatives continue to progress 7 days a week in a seamless manner and will manage emergency situations, the general upkeep of the centre, retailer and customer liaison and overall customer service in order to maximise centre presentation maintain an exceptional customer experience.

What will you bring?

• You will be experienced with a background in customer service and retail operations.
• You will be an influencer with strong negotiation skills with the ability to manage and resolve conflict effectively.
• You will have previous experience in contractor management and a demonstrated understanding of safety, health and environmental management.
• You will possess a solid knowledge of retail leases & retailer management coupled with centre operations (tenancy delivery, safety and security).
• You will be known for your capability to problem solve in high pressure situations and have a proven track record of delivering results through collaboration with others.
• A tertiary qualification in a business-related discipline is desirable.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:
Email:
talent.acquisition@vicinity.com.au
Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)
Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level

Please refer the Job description for details