Operations & Delivery Support Analyst, DataOps

at  Equinix

WHO ARE WE?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Operations & Delivery Support Analyst, DataOps

JOB SUMMARY

The primary responsibilities of the Firmographics Data Analyst are to research and compile key data on organizations that inform tailored sales and marketing strategies. The Firmographics Data Analyst has a familiarity with company financials and marketing data that provide essential insights into a company’s operations.

QUALIFICATIONS

• Analytically driven and detail-oriented, with working knowledge of Excel and aptitude to learn new software
• Business degree or experience with understanding business drivers
• Excellent written and verbal communication skills
• Knowledge of Firmographics research tools such as D&B, ZoomInfo, LinkedIn is a plus
• Prior experience in SFDC is a plus

• Research and validate firmographic data from multiple market research sources into one accurate company record
• Organize and manipulate large data sets for data updates and reporting
• Understand and effectively communicate data policies and standards to stakeholders
• Manage case queues to respond to issues within SLAs
• Prioritize and effectively escalate issues timely
• Seek opportunities to improve processes and remove obstacles

Data Exploration

• Explores data within one to two sources, such as Salesforce, Dun&Bradstreet, HGInsights, etc, to determine facts, trends and relationships between variables

Ad Hoc Reporting

• Creates basic ad hoc report requests, using insights from data exploration to prepare basic visualizations and PowerPoint reports for clients requesting the data

Client Management

• Reaches out to client to clarify requests and debriefs with client to explain data insights and confirm report

Analytics Coaching

• Requests accounts for new joiners and trains them on analytics tools

Data Audit and Cleansing

• Contributes to periodic audits of data within business systems/platforms
• Performs follow-up checks to ensure data quality and accuracy

Scheduled Reports

• Downloads required data and creates pre-defined reports as per defined schedule
• Delivers reports to stakeholder group and answers questions pertaining to the report