Operations Director

at  The Ivy Collection Support Office

PEOPLE

• Recognize and celebrate success in individuals and also the greater team daily.
• Foster good relations, effective communication and teamwork between Front of House and Back of House teams.
• Identify and address the recruitment needs of the business using all tools and resources available, ensuring that the capability and suitability of those recruited is in line with delivering our brand standards.
• Oversee the training of all team members at all levels utilising company training materials and ensuring competency levels are achieved, staff files are in good order and E-learning is completed within the required timeframe.
• Spot talent, encourage succession planning and deploy training and development resources accordingly.
• Participate in Appraisals and Performance Management for all General Managers and Operations Managers, ensuring that they receive regular and appropriate training and development relevant to their job description and needs
• Ensure every employee is fully performance managed throughout their career.
• Ensure your sites are holding monthly team meetings involving the entire team to cascade information and ensure they are fully aware of the current performance/targets of the restaurant.
• Ensure that the Ivy Collection culture and values are promoted and championed accordingly
• Adhere to all Company HR Policies and address any ER situations, ensuring that you follow the guidelines in the Staff Handbook and always seek/follow advice from the agreed resources.
• Maintaining a favourable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale.

PURPOSE OF THE ROLE

To oversee the day-to-day operations of our premium portfolio of multiple restaurants and to achieve outstanding results and to maintain and develop the principles and values of the Ivy Collection across all aspects of our business, our people, our guest, food, service, health & safety, financial and maintaining our restaurants.

KEY RESPONSIBILITIES

• Maintain and deliver excellent brand standards through thorough understanding and delivery of the company culture, values and offerings.
• Lead and inspire your team to achieve outstanding levels of hospitality.
• Lead P&L accountability for all sites managed by effective delegation and auditing of General and Operations Managers and their teams.
• Proactive driving of employee selection, training and welfare with the aim of delivering industry-leading team retention.
• Responsible for all aspects of the businesses, back of house & front of house.
• Directing General and Operations Managers to ensure the efficient implementation of new menus.
• Overseeing and putting systems in place to ensure necessary maintenance checks on buildings and equipment.
• Championing and inspiring quality recruitment at site level. Also interviewing senior levels of new openings and existing restaurants.