Operations Engineer (Czech Republic)

at  Serco Group

Serco is a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.
Dedicated to the European Space Agency’s Earth-observing activities, ESA-ESRIN is the European centre of excellence for exploitation of Earth observation missions. The mission and payload operations of ESA’s Earth observation satellites are managed here, and ESRIN is the primary source for the acquisition, distribution, and exploitation of data from these and other non-ESA satellites.
We are seeking a Operations Engineer to join our multi-cultural team in Czech Republic. The successful candidate will be working on a full time, permanent position with hybrid working style.

YOUR SKILLS:

• Experience with Linux operating system and shell scripting.
• Experience in UNIX environment
• Run, operate, monitor the system according to performance parameters.
• Provide service desk and second line support.
• Perform corrective maintenance (at least for blocking problems).

Any experience in the following would be of great value:

• Java programming.
• SQL knowledge.

Additional skills:

• Good communications skills in English (spoken, written) and possibly good knowledge of Italian.
• Proactive approach to problem identification and resolution.
• On-Call support may be required.
• Take full responsibility for the successful conclusion of the activities and success-oriented.
• Very good user liaison capability and team-player spirit.
• Sharp and curious mind.
• Availability to travel within Europe to attend meetings.

As a Operations Engineer you will be responsible for:

• Operate the Ground segment monitoring facility to assess the overall system behaviour (performance, irregularities etc..).
• Detect irregularity based on the routine analysis of defined performance indicators (by the analysis of the content of the reports generated and/or by the absence of report).
• Refine the performance indicators to characterize the PDGS operations’ completeness and performance.
• Identify and report to the customer any problem or incident.
• Anomaly Handling investigation and problem solving.
• Propose recommendations for resolution of anomaly related to ground segment.
• Systematic generation of EO data products monitoring and control.