Operations Engineer

at  Motorola Solutions

COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

JOB DESCRIPTION

• Overall technical operation, support, and maintenance of a critical communications network.
• Participate in a shared 24/7 on-call roster.
• Work within change control processes to perform planned maintenance activities.
• Produce high-quality customer-facing reports on the results of investigations into system problems.
• Work within a service management tool to accurately log and provide updates on requests, incidents, problems, and changes.
• Escalate issues where required to senior engineering staff internally or to support from third-party vendors.
• Produce and/or update technical and procedural documentation for supported systems.
• Other duties as assigned by the Operations Manager or other applicable management staff.
• Provides short and long-term in-depth analysis and investigation of problems.
• Provide technical representation from the Operations Engineering team to senior management and/or customers.
• Update Windows, Linux servers and other network devices as required.
• Manage and apply updated endpoint security definitions and configurations.
• Identify and implement areas for continuous improvement within the organisation.
• Undertake special projects and other duties as required by the organisation

EDUCATION & QUALIFICATIONS

Essential:
Tertiary qualification in Electronics / Computer Systems Engineering / ICT or similar (extensive industry experience will be considered as an alternative).
Licensed to drive in Tasmania.

Desirable:

• CompTIA Linux+, Security+, Network+
• Cisco Certified Network Associate (CCNA) / Juniper Networks Certified Associate (JNCIA)
• ITIL Certification
• Additional qualifications or significant industry experience in:
• IT networking
• Virtualisation
• VoIP
• Linux

PROFESSIONAL EXPERIENCE

Essential:

• Minimum 3 years in an IT systems administration, IT network administration, or telecommunications role.
• Experiencing interacting directly with end-users and internal and external stakeholders.
• Experience in IT network maintenance, troubleshooting and analysis.
• Experience with Linux, Windows, and VMWare.
• Experience with administration configuration, fault finding and maintenance of networks, routers, switches, servers, workstations and applications.
• Experience writing customer-facing documentation such as problem reports, post incident reports, and change requests.

TRAVEL REQUIREMENTS

Under 25%

Please refer the Job description for details