Operations Group Manager - Check & Deposit Fraud

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Key leadership role overseeing all aspects of Fraud Operations detecting and preventing check and deposit fraud perpetrated against U.S. Bank and/or our customers. Partners with Senior to Executive Leaders in their assigned Enabling and Line of Business areas to ensure strong enterprise fraud risk controls and process are in place complying with bank policies, applicable regulations, payment rules and supports the risk management framework. Leader is accountable for staffing plans, efficiency of operations, and reporting/communication of performance metrics, trends, and business insights. Participates in group-wide business plans to implement new technology, capabilities, or business enhancements to mitigate evolving fraud or scam behaviors. Influences vendors, trade associations, industry consortiums, and peer bank partners through contribution of shared experiences, subject matter expertise and strategic insights cooperatively aimed to advance understanding, controls, and practices across the fraud landscape. Manages a team of senior fraud leaders who lead teams of fraud operations analysts working alerts and protecting bank customers from the impacts of fraud.

Basic Qualifications

• Bachelor’s or Master’s degree, or equivalent work experience
• Eight or more years of banking or other relevant experience
• Three or more years of management experience

Preferred Skills/Experience

• Well-developed leadership abilities and strategic management skills
• Strong subject matter expertise associated with check and deposit transaction types
• Considerable knowledge of check related processes, rules, laws and regulations
• Applicable professional certifications
• Effective verbal and written communication skills
• Strong analytical, decision-making and problem-solving skills
• Considerable tact, diplomacy and people skills

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la