Operations Lead

at  DHL

BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company.
We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our Customers, but for every member of our Group too.
At DHL Supply Chain South Africa we’re looking for…

GENERAL ACCOUNTABILITIES

Manage the operation end to end.
Meet and exceed operational service levels and manage the cost of labour
Drive and develop team culture
Delivery of Key Performance Indicators
Compliance with statutory and Company Policies and Procedures
HR Issues - Managing Industrial Relations,
Change Management
Quality Control
Budget Management
Compliance to Standard Operating Procedures
Active participation in stock counts i.e. Planning, Preparation and Physical counting of stock
Team Building and Morale Management
Delivery of safe, secure, clean and fair work environment from Team Members
Maximize accuracy, productivity and space utilization
Translate, analyze and deliver customer needs through effective operations
Engaging with Customer
Ensure daily and weekly workload planning and volume forecasting routines are accomplished
Effective Leadership and Management of the operational and administrative teams
Maintain appropriate information / reporting systems to monitor the depot performance on an ongoing basis

QUALIFICATIONS

Matric
Skills/Competencies/Experiences
Good understanding of distribution
IT Literate
People Management
Excellent HR and IR skills
Knowledge of client’s requirements and customer needs
Budget Management
Key Performance Indicator development
Work Load Planning
Knowledge and experience of the SAP WM system
Computer literacy (Excel, Word, Power Point)
4 - 5 years in warehousing / logistics / FMCG environment

SKILLS/COMPETENCIES/EXPERIENCES

Computer literacy
Communication skills
Ability to work within a rapidly changing environment
Deadline driven
Good written and communication skills
Logistics / Warehousing experience
Enforcement of Health & Safety procedures and identify hazards
Achieve work targets and is willing to take on additional roles / responsibilities
Ability to work under pressure • Proactivity and costs attention
Dynamic and goal orientated
Able to collaborate with Site Mgr.
Capable of adapting physical observations on the shop floor in quick solution by cooperation Site MGR
Basic knowledge of technical laws and warehouse systems

To plan, co-ordinate, manage and report upon the work activities of the team providing effective communication, leadership, motivation, training and development. To direct, co-ordinate and plan the operation through effective scheduling of employees, planning of all functions, manage and control of employees and supervisors. To optimize all resources to ensure that the operation is managed effectively and that customer service standards are achieved and maintained. Ensure that all contractual KPI targets are achieved and maintained in accordance with the Service Level Agreement. To work in conjunction with the Managers to monitor, develop and allocate work to a group of subordinates in specific areas.