Operations Lead

at  Mejuri

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

CUSTOMER EXPERIENCE:

• Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
• Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.
• Flex as a stylist when needed and support the in-store customer journey.
• Execute tasks and assist in keeping the store clean and organized.
• Ensure all customers are presented with their products and thanked as the final step of the customer journey.
• Proactively request feedback from management on successes and areas of improvement. Take opportunities for training and development when needed.

The Operations Lead is obsessed with every detail when it comes to the customer journey and excels in data-driven decision making. The Operations lead acts as the advocate for retail inventory resolving any issues or roadblocks in-store. They will set the standard for operational excellence within the store and drive profitability by strategically organizing the back of house (BOH), and completing all other inventory-related tasks to maximize product sell-through and ensure the utmost inventory accuracy.