Operations Liaison Assistant

at  TAJ BOLLYWOOD ENTERTAINMENT PTE LTD

Roles & Responsibilities:

• Ensure that club operations are smooth and deal with situation that arises during operations.
• Manage the night operations of the clubs
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing schedules
• Keeping track of employees’ hours
• Ordering supplies while staying within budget limitations
• Supervising daily shift operations
• Ensuring all end of day cash outs are correctly completed
• Establish good rapport with guests, maintain good customer relations, and handle guest feedback promptly and efficiently
• Analyse the venues performance vs historical performance, industry standard as well as external affect
• Provide business solutions to operational matters
• Working Late Night is Required.
• Liaising with customers, employees, suppliers, licensing authorities, sales representatives etc

Job Requirement:

• Preferably with 5 - 10 years of relevant experience
• Good communication skills and a Team player
• Excellent interpersonal and customer service skills
• Always greet the guest with a warm smile at all times
• Solid verbal communication skills in Hindi & Tamil
• Willing to work long hours as per the business requirement, weekends, and holidays
• You are required to work compulsory on weekends and public holidays.

• Ensure that club operations are smooth and deal with situation that arises during operations.
• Manage the night operations of the clubs
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing schedules
• Keeping track of employees’ hours
• Ordering supplies while staying within budget limitations
• Supervising daily shift operations
• Ensuring all end of day cash outs are correctly completed
• Establish good rapport with guests, maintain good customer relations, and handle guest feedback promptly and efficiently
• Analyse the venues performance vs historical performance, industry standard as well as external affect
• Provide business solutions to operational matters
• Working Late Night is Required.
• Liaising with customers, employees, suppliers, licensing authorities, sales representatives et