Operations Manager

at  1800GOTJUNK

ZAG COMMUNITY OF BUSINESSES IS THE PARENT COMPANY TO SEVERAL HOME CONSUMER SERVICES, SPECIALIZING IN EXCELLENT CUSTOMER SERVICE EXPERIENCES. OUR PORTFOLIO INCLUDES RENOWNED BRANDS SUCH AS 1-800-GOT-JUNK?, YOU MOVE ME, AMONG MANY OTHERS.

1-800-GOT-JUNK? Is the world’s largest junk removal service, specializing in excellent customer service experiences. Our franchise in Calgary is looking for an Operations Manager to help us continue to build a world-class brand.

NOTE: THIS ROLE IS HANDS-ON! THE RIGHT CANDIDATE WILL BE COMFORTABLE TO LEAD BY EXAMPLE WITH OUR FIELD CREW BY WORKING IN THE FIELD, GETTING THEIR HANDS DIRTY AND BREAKING A SWEAT FROM TIME TO TIME.

Position: Operations Manager
Schedule: Full-Time, including some weekends

The Operations Manager will be directly responsible for the following goals, plans and key initiatives:

• Work closely with the executive team to develop key company goals for operations, marketing, and profitability
• Exceed weekly, monthly and yearly revenue targets
• Manage the COGS (Labour, Fuel and Dump costs)
• Lead a team of field crew members to achieve manageable goals set for them
• Work with field crew members as needed
• Oversee training and help to develop employee’s professional skills in areas such as sales, marketing, customer service, profitability, and safety
• Ensure high-quality execution, monitoring customer satisfaction, and proactively addressing any issues that arise
• Complete staffing tasks including recruiting, hiring, training, retention and staff scheduling
• Oversee relationships with customers, realtors, property managers and other service companies within the target markets to increase sales, measure the return/effectiveness of these activities
• Develop and execute monthly brand visibility and neighborhood marketing plans
• Maintain local commercial sales and business relationships throughout the region
• Maintain fleet, including inspections, regular maintenance, and required fixes in a cost-effective manner
• Maintain all information and operational details
• Oversee administrative duties; payroll, expenses, invoicing, accounts receivable/payable
• Ensure compliance with all health and safety requirements
• Perform office responsibilities; purchasing of supplies and maintaining an organized workspace.
• Drive and continuously develop a positive culture among the field staf