Operations Manager

at  ABM UK

JOB TITLE: Operations Manager – Technical Solutions
LOCATIONS: Dublin, Ireland
REPORTING TO: Senior Operations Manager / Operations Director
SALARY: €65,000 - €80,000 depending on experience + company car & bonus

REQUIRED SKILLS AND EXPERIENCE

• A full, clean driving licence
• Level 5 or above in a relevant Engineering (Facilities/Construction) Qualification
• Level 5 or above management qualification

ROLE OVERVIEW AND PURPOSE

To support the strategic management of the organisation and to ensure the smooth running of the business on a day to day basis. To provide leadership, management and support to all stakeholders. To be innovative and drive forward quality in standards, by leading and developing teams in the delivery of exceptional service and continuous improvement.

KEY RESPONSIBILITIES

• Support and lead the delivery of services, through the Account and Site Managers, to meet the needs and exceed the expectations of customers within remit
• Ensure effective monitoring of contracts and maintain them to company standards within specification
• Provide assistance with, and ensure teams react in a timely manner to, any issues that arise, support their resolution within the scope of the contract(s)
• Monitor the delivery of key performance indicators (KPI), and deliver improvement through teams
• Identify customer service needs, propose and implement relevant solutions
• Build and sustain a high performing team, by providing clear direction, strong leadership and focused targets
• Create internal succession and contingency plans and oversee recruitment, ensuring adequate headcount in your division
• Lead the performance cycle, ensuring team is supported, appraised and developed
• Manage poor performance, long-term sickness and employee relations matters appropriately, and follow relevant HR procedures
• Identify training needs and liaise with relevant Training and/or Learning & Development Manager
• Support the creation of harmonious working environments and proactively manage conflict at source, escalating as appropriate
• Ensure you are visible and contactable whilst on duty, and that plans are in place for escalation out of hours or during absence
• General business administration including ensuring all records relating to employment, relevant qualifications, vetting are maintained and updated as necessary
• Ensure that operational equipment and company assets are used and maintained appropriately
• Ensure cost sheets are completed and/or updated accurately
• Oversee the delivery of all contracts to budget
• Oversee the invoicing and payment cycles, support the reduction of aged debt
• Ensure that all company policies and procedures are followed at all times including promoting safe working environments