Operations Manager (After Sales Generator)

at  Alfred Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution-based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. The three major arms are: Consulting, Recruitment and Training. Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast-growing world of outsourcing which is now in huge demand in all professions.
We are recruiting to fill the position below:

REQUIREMENTS

• HND / B.Sc from a recognised institution of higher learning.
• Must possess 5 - 7 years of relevant and verifiable after-sales operations experience in an automobile company.
• Excellent interpersonal and communication (both written and verbal) skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems, especially Microsoft Suite and other relevant software applications.
• Ability to thrive in a fast-paced environment while maintaining attention to detail and accuracy.
• A team player with a positive attitude, who can also work independently.

The main responsibilities of this role include but not limited to:

• Ensuring customer satisfaction through excellent after-sales service.
• Coordinating after-sales operations across the branches and accredited service centres nationwide
• Collaborating with the Technical Team to ensure that quality and service standards are met.
• Building and leading the after-sales team.
• After-sales business development
• Develop and implement quality and control processes to ensure that the after-sales service operates effectively.