Operations Manager

at  Churchill Contract Services

Covering contracts across Hertfordshire and Bedfordshire
£40,000 to £45,000 per annum plus car allowance or company car
We are looking for a Cleaning Operations Manager to join our central division where you will be responsible for a team of three Account Managers who provide cleaning services across a mix of contracts including education, local authority and corporate sites.
Reporting into the Account Director, the role of Cleaning Operations Manager will ensure our teams are providing the highest level of service to our customers and will support the drive for profitable growth. The Cleaning Operations Manager will provide development and leadership of an effective team that operates through the Churchill values. Delivering excellence, you will operate efficiency to maintain and expand the portfolio.

As a Cleaning Operations Manager you’ll be:

• Maintaining strong client relationship with high levels of satisfaction
• Providing and maintaining the quality-of-service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required.
• Be responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth.

As a Cleaning Operations Manager you’ll have:

• People management experience
• Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
• Experience with financial forecasting, budgeting, and analysis
• Working knowledge of Health and Safety systems in the cleaning industry
• Ability to work to tight timescales
• Strong commercial awareness, financial management, and IT literacy
• Passionate, flexible, trustworthy, and innovative.

What we offer you
The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

The good stuff

• We are employee-owned, making you a beneficiary of our future success
• 33 days leave including bank holidays
• Enhanced maternity, paternity, and sick pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining star

Our commitment to Diversity, Equity and Inclusion
Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest possible network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.
Reasonable adjustments
Please let us know if there are any adjustments we can make to support you during our recruitment process – we’re happy to help

Please refer the Job description for details