Operations Manager (Director Of Operations)

at  Hilton London Angel Islington

THE CORE SKILLS AND EXPERIENCE REQUIRED TO SUCCEED

• A natural host, ready to lead our team in delivering a wonderful sense of arrival and ongoing guest experience;
• Previous experience as an Operations Manager or Front Office Manager (ready for the step-up);
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities;
• Set departmental objectives, work schedules, budgets, policies, and procedures;
• Monitor the appearance, standards, and performance of the team members with an emphasis on training and teamwork;
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices;
• Maintain good communication and working relationships with all hotel departments;
• Monitor staffing levels to meet cover business demands;
• Manage staff performance issues in compliance with company policies and procedures;
• Excellent personal presentation;
• A authentic and inspiring leader of people and business;
• Good understanding of food hygiene and health & safety procedures.
  You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
  Having these core skills will put you one step further to joining Axiom Hospitality and the Hilton London Angel Islington

You will have an entrepreneurial spirit, a passion for hospitality and a proven track record of growing fantastic teams by leading from the front, while keeping your guests at heart of everything that you do.
We are looking for someone that holds and enjoys maintaining high standards, with a keen attention for detail.
As an Operations Manager, you will lead the hotel operations team to oversee all aspects of running the hotel, whilst keeping in constant communication with Axiom Hospitality and the franchise team to ensure that brand standards are delivered, and guests’ expectations are exceeded from check-in through check-out.
You will bring your passion and positive personality to work and be part of this vibrant & Truly Talented team!
You will work closely with the General Manager, leading the hotel operations, driving revenue, and ensuring that brand standards are met, and guests’ expectations are exceeded.