JOB OVERVIEW:

The Operation’s Manager perform functions to support operational excellence in the business unit, and to enable property teams to deliver exceptional client service, guided by precedent and working within the limits of established policies.

SKILLS & QUALIFICATIONS:

• Bachelor’s Degree in Business or related field from an accredited college or university,
• Five (5) to seven (&) years of experience leading diverse teams,
• Experience managing complex business operations and implementing operational improvements; or equivalent combination of education and industry experience.
• Must earn and maintain CAM license.
• Must have general understanding of systems, technology, best practices and related business processes.
• Excellent organization, motivation, leadership, and interpersonal skills.
• Critical thinking, complex problem solving, judgment and decision making ability.
• Excellent customer service skills and strong working knowledge of customer service principles and practices.
• Excellent verbal and written communication skills.
• Ability to mitigate team conflict and communication problems. Ability to facilitate team meetings effectively.
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet.
• Excellent analytical skills.
• Ability to work with sensitive or confidential information.
• Ability to prioritize work, meet deadlines and work well under pressure.

PHYSICAL REQUIREMENTS:

• Physical demands include the ability to lift up to 30 lbs.; Standing, sitting, walking and occasional climbing.
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.
• Ability to detect auditory and/or visual emergency alarms.
• On-call 24/7. Ability to work extended/flexible hours and weekends based on project requirements.
• Driving when necessary.
• Ability to respond to emergencies on a timely manner.
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION: $65,000 - $70,000 ANNUALLY

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

LI-SH1

YOUR RESPONSIBILITIES:

• New client onboarding (start-up): Support the VP/RD delivery of the New Client Experience from an operations perspective.
• Projects: Ensure timely, cost-effective and quality implementation of new programs and completion of projects (Specific programs/projects for 2023/2024 include the implementation of CSS/RSS in SWFL and the implementation of the VP’s Culture initiatives).
• Training: Facilitate and/or deliver training to new RD’s, CAMs and Board Members in partnership with local team and all Company functions.
• Sales Process Support: Partner with BDD to do systems demos for prospective clients during the sales process
• Continuous Improvement: Prepare and review Operational reports. Identify opportunities to improve property management operations and streamline processes to deliver exceptional service to board members and residents, maximize productivity and minimize inefficiencies. Make recommendations to Vice President.
• Office Management (if applicable): Develop Standard Operating Procedures for Office operations. Manage the daily functions of the Estero Office including Office Management, Mailroom, Maintenance and Quality Control while maintaining standards of excellence for processes and methods and personnel (direct reports or dotted line reports).
• Budget Management: Manage the budget for the functional areas of responsibility. Monitor expenses, initiate cost reduction programs and negotiate prices with vendors. Ensure that office operations are performed within budget parameters.
• Business Unit Support: Invoice management, IT tickets, communication, onsite or portfolio CAM coverage, as aligned with VP and Market President
• Industry Expertise: Maintain awareness of changes in rules, statutes or regulations and execute communication strategy in alignment with VP. Maintain CAM license.

SUPERVISORY RESPONSIBILITIES

• Oversee Business Unit Violations coordinators (if applicable). Dotted line supervisory support to local members of the Market CSS/RSS team and/or reception (if applicable).