Operations Manager

at  Fitness World

The Operations Manager oversees the administration and operations of a Fitness World location. Working in partnership with and reporting to the General Manager, this position has a multi-faceted role. Primary responsibilities include Front Desk operations, childminding, member retention, retail and liaise between Head Office and the Club.

EDUCATION & EXPERIENCE

• Experience managing in fast paced environments, customer service, hospitality or retail experience preferred.
• Ability to communicate effectively with all levels in the organization.
• Excellent written and verbal communication skills.
• Strong organizational skills and proactive problem solver.
• Proficient computer use skills and intermediate Microsoft Office skills

• Recruit, train and develop, front desk team by maintaining staff communication log and holding front desk team meetings bi-weekly.
• Complete all administrative activities, including employee paperwork (new hire, changes, and separations), onboarding, scheduling, incident reporting, etc.
• Responsible for bringing Fitness World’s core values and mission statement to life by promoting a friendly, fitness-focused environment through leading by example, including regular team clean announcements and leader led action.
• Proactively document and suggest process improvements as the company grows
• Strong knowledge of all monthly promotions, contests and membership and PT products
• Partner with cross-functional department leaders such as Sales, Fitness and Maintenance to ensure clubs alignment on processes and procedures.