Operations Manager

at  Focus Hotels Management

Job Ref: FOC1187
Branch: Oxford Witney Hotel
Location: Oxford Witney Hotel, Witney
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 7am - 3.30pm/ 3.00pm - 11.00pm
Hours per week: 40
Posted date: 08/04/2024
Closing date: 10/05/2024

JOIN OUR EXCEPTIONAL TEAM

We are currently looking for exceptional people to join our team and have a great opportunity for an Operations Manager
As the Operations Manager, you will be expected to take complete control and accountability for the day-to-day operations of the hotel, ensuring the management of the departments are meeting set criteria.
The ideal candidate will be a hands-on manager with excellent leadership skills and the ability to prioritise tasks with at least 3 years’ experience as a Head of Department or Assistant/Duty Manager.

KEY RESPONSIBILITIES OF THE ROLE:

• Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment.
• Manage a team of Managers to ensure that all aspects of the business are well run, delivering company standards and customer expectations.
• Ensure that costs are controlled and that we maximise the productivity of the team through effective rostering, and ownership.
• Keeping the team up to date about departmental, hotel and company activities through daily communications to enable the team to communicate effectively with customers
• Monitor and review customer feedback to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward.
• To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.
• Support the General Manager with projects as well as the daily operation of the hotel.
• To work with the management team to ensure that employees are well trained, efficient and enjoy their working environment so that they pass this on to our guests.
• Duty Management Shifts as required.
• Ensuring all employees consistently achieve product and hospitality service standards.
• Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.
• To act on behalf of the General Manager in their absence.
• To carryout quality training and coaching in a systematic and professional manner.
• Monitor and comply with all company and legal statutory requirements.
• Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.
• To carry out the departmental welcome induction to the set company standard.
• Complete performance reviews in line with Company policy and ensure agreed objectives are set.

REQUIREMENTS OF THE ROLE:

• Operations Manager or exceptional Senior Department Manager looking for their first Operations Manager position.
• Strong rooms and food and beverage background
• To be able to lead and motivate your team providing day to day leadership and direction.
• To be able to drive sales and profitability forward.
• Excellent Customer service skills, standards driven, good organisational skills.
• To be able to make decisions in a fast-paced environment and to enjoy it
• Be able to use computer systems.