Operations Manager - Food and Beverage

at  The Malone Hotel

The Malone has just rebranded and has undergone an extensive refurbishment of the bar, restaurant and wider hotel.
We have an opportunity for an Operations Manager - Food and Beverage to join our growing team
This is an excellent opportunity for an experienced departmental manager looking to take the next step in their career in hospitality!
A hand on, operational role, you will take responsibility for the Food and Beverage team delivering quality 4-star service across a busy hotel operation, including our newly refurbished restaurant, Gallery, The Greyhound Bar and our events spaces.
You will have a strong focus on people development, customer service and attention to detail.

SKILLS NEEDED

Supervision, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Planning and Organising

COMPANY CULTURE

We are always looking for enthusiastic and talented individuals to join our team.
As a family owned hotel, you’re not only part of the team, you’re part of the family.
Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another.

The Malone inspires its teams to live by the company’s core values;

• Treat people really well
• Openness, trust and understanding
• The highest standards
• Perseverance and enjoyment
• One step ahead
• Flexibility

Internal development and progression is key to our success, having been in business for 30 years.

AN OVERVIEW OF YOUR DUTIES:

• Manage the bar, restaurant and events spaces, overseeing day-to-day operations within budgeted guidelines and to the highest standards
• Ensure excellent levels of internal and external customer service at all times
• Assist with the design of exceptional menus, purchase goods and continuously make necessary improvements to your department
• Identify customer needs and respond proactively to all of their concerns
• Develop the food and beverage teams by attracting, recruiting, training and appraising
• Establish targets, SOP’s, policies and procedures required for your department to run effectively and efficiently
• Ensure a two-way communication and nurture an ownership environment with emphasis on motivation and teamwork
• Comply with all health and safety regulations
• Report to management regarding sales results and productivity