Operations Manager

at  GardaWorld

GardaWorld, an internationally recognized security company, is currently looking for an Operations Supervisor for its Cash Transportation division.
GardaWorld offers an entrepreneurial culture in which you can share your ideas and grow professionally. With a family and inclusive atmosphere, you will be able to develop your knowledge and open up your job opportunities. You will be part of an organization that actively encourages communication, interaction, sharing of ideas, and trust.

What you will be doing

• Assisting the Branch Manager in planning, organizing, managing, and controlling the operations under his/her responsibility, based on the company’s management values
• Investigate to verify and resolve customers and shippers’ complaints
• Implement schedule and policy changes
• Identify the routes that require operational follow-ups and ensure route supervision
• Ensure that the collective agreement and applicable laws are suitably applied; foster open discussions and transparency
• Ensure performance evaluations for unionized staff are carried out efficiently before the end of the probation period
• Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
• Participate in disciplinary process or settlements of grievances
• Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations
• Monitor spending to ensure that expenses are consistent with approved budgets
• Prepare management recommendations, such as proposed fee or schedule changes
• Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures

What we offer

• Competitive salary and benefits
• Permanent position
• International company offering many career opportunities
• Free on-site parking

What we are looking for

• 5 years’ experience in administration and management of unionized employees or equivalent
• Excellent written and verbal communication skills (English)
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Valid driver’s licence with a good driving record
• Health and Safety management experience
• Working knowledge of Workers Compensation reporting process
• Have a valid Restricted and Non-Restricted Firearms License (PAL: Possession and Acquisitions License)
• Driven by offering exceptional customer service
• Sense of urgency, outstanding communication and problem solving
• Strong teamwork and partnership orientation

Are you dynamic, autonomous and results-oriented? Does the idea of working in an ever-changing environment excite you? Join our team and take part in all the many challenges that GardaWorld offers!

• Assisting the Branch Manager in planning, organizing, managing, and controlling the operations under his/her responsibility, based on the company’s management values
• Investigate to verify and resolve customers and shippers’ complaints
• Implement schedule and policy changes
• Identify the routes that require operational follow-ups and ensure route supervision
• Ensure that the collective agreement and applicable laws are suitably applied; foster open discussions and transparency
• Ensure performance evaluations for unionized staff are carried out efficiently before the end of the probation period
• Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
• Participate in disciplinary process or settlements of grievances
• Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations
• Monitor spending to ensure that expenses are consistent with approved budgets
• Prepare management recommendations, such as proposed fee or schedule changes
• Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedure