Operations Manager Global Trade Services & Standby

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

RESPONSIBILITIES

Workflow Management

• Monitor daily operations of the Trade Finance Unit.
• Process requirements are completed within prescribed timeframes.
• Reported discrepancies are resolved in accordance with established procedures.
• Ensure SLAs are met, and transactions are processed in timely manner and pending, and unresolved issues are escalated to Management in timely manner.
• Support other Units as required including Transactions release from AS400/Trade 360 System.
• Provide staff members with guidance and instructions for the processing of ‘special handling’ and/or “non-routine’ transactions or assignments.
• Oversee overdue and/or delinquent transactions, providing the required information to Front Offices for the timely resolution of such pending items.
• Handle and resolve inquiries/clarifications from front/middle offices and customers, including customers’ freight forwarders/customs brokers.
• Strong support to customers and continuous communication with bank customers and middle/front offices in resolving various operational or technical issues.

Compliance

• Ensure that the Unit complies with all applicable compliance-related regulations i.e. UCP and URC/industry practices/regulations OFAC, Anti-Boycott, EAR, BSA, AML and Red Flags.

Staff and Performance Management

• Ensure that the Unit is properly staffed, trained, and has appropriate resources required to fulfill their daily functional requirements.

Quality Control

• Review the procedures ensuring that the actual task performance is consistent with documented practices and correct identified discrepancies. Ensure quality and prompt service is provided to all internal and external customers.

Management Planning

• Identify the unit’s objectives and establish cost-effective strategies for satisfying said goals within prescribed timeframes.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la