Operations Manager - Home & Community

at  Endeavour Foundation

Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple – make possibility a reality.

As the Operations Manager, Home & Community your purpose is to provide strategic and operational leadership that is in alignment with Endeavour Foundation’s mission, purpose and values and deliver its strategic and operational objectives. Your role is to lead the delivery of programs and provision of support services to people with a disability that is person-centred and focused on high performance, collaboration, care and continuous improvement.

Duties include:

• Advocate for the implementation and ongoing application of Human Rights for people with disability, namely the right to live free from abuse, neglect and exploitation, and the right of choice and control.
• Ensure consistency of service delivery experience by encouraging continuous improvement, adherence to practice guidelines and organisational policy and procedure.
• Drive clinical governance, interface with mainstream primary health services and manage escalation of deterioration to ensure the people we support receive safe and high-quality care.
• Monitor and analyse client satisfaction levels through consultation and audits.
• Collaborate with peers and leaders across the organisation to deliver the best outcomes for the people we support.
• Promote Endeavour Foundation services through being a positive brand ambassador.
• Drive a performance-based culture focusing on engagement to achieve results.
• Ensure appropriate governance in decision making aligning with organisational policies and procedures.
• Promote Endeavour Foundation as an employer of choice, profiling the available suite of services available to people with disability.
• Build the portfolio as a centre of excellence in the provision of disability accommodation and community support services.
• Drive effective client engagement strategies via focus groups, improved area committee liaison, and data interpretation.
• Deliver strategy through building a capable, relevant, high performing and compliant workforce, ensuring employees are given maximum opportunities to enhance their skills.