Operations Manager

at  Louis Fitzgerald Group

The Louis Fitzgerald Hotel is looking to hire a new Operations Manager to join the team.
In addition to offering a highly competitive salary you will be joining one of Irelands top hospitality families that will give you access to a career path that may lead you into a GM position as the company continues to grow.
As our Operations Manager, you will develop and lead a team of managers to provide exceptional service to our clients. You will manage client relationships ensuring while driving foodservice and support service solutions that exceed new and existing customer requirements.

SKILLS NEEDED

Customer Relationship Management, Hospitality, Building Teams

SOME OF THE HOTEL OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES

• Ensure that each department delivers a consistently high standard of guest service.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Be responsible for maximising profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Monitor the hotel functions book and familiarise yourself with all updates & amendments.
• Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery and employee presentation.