Operations Manager (m/f/d) for 31,80 € gross per hour

at  Securitas Deutschland

Company Description
Every day, our more than 21,000 everyday heroes and sheroes ensure that people in Germany feel safer. We at Securitas take care of you - because you take care of people’s safety.

As of today, we are looking for a Training Manager (m/f/d) with a Certified protection and security specialist Certificate (Geprüfte Schutz und Sicherheitskraft) or higher to work for one of our international clients in Ludwigsfelde & Mittenwalde.

• Full time
• Monday – Friday 8 hours per day

Job Description

JOB DESCRIPTION:

As an Operations Manager this position will deputize for the training manager and Account manager. Operational managers are responsible for the day-to-day operations with the cluster assigned. Brief and inform the Security Manager on all issues for escalation, with the following duties as well as Proxy and additional duties assigned & as follow:

• Review desk journal, tickets, badge logs, and visitor records on a daily, weekly, and monthly basis and report any deviations and implement remediation as appropriate
• Track progress on broken device repairs and include vendor meetings as needed
• Manage Remedy Ticketing System to ensure information is correct and status is updated
• Compile all data for QBRs
• Oversee onboarding and on the job training / licensing and any local requirements
• Track alarm violations and manage reporting on violators, cause and resolution
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or program to the client
• Handle any escalated security issues or emergency situations appropriately
• Other contract management responsibilities as determined by the client
• Develop Vendor Personnel in both technical and professional skills
• Management of Vendor Personnel (coaching, counselling, disciplining, training, annual formal performance evaluations, recognition, etc.)
• Assure Vendor Personnel records are updated and accurate
• Assure communication of policies and company announcements & meet all position requirements
• Coordinate and/or conduct site-specific on the job training, Client’s-specific training, and an annual refresher training for Vendor Personnel
• Develop / maintain operational procedures so that valid, site-specific operations and Post Orders are always available for emergency reference by the Vendor Personnel
• Manage uniforms, equipment, supplies and vehicles utilized at the Site(s), maintaining appropriate inventories and maintenance checklists
• Responsible for working with the client to resolve or escalate all day-to-day issues related to the Reports for the applicable Cluster, including Vendor Personnel management, staffing, SLAs, continuous improvement, communication, documentation and training. Ensuring Dark Hours/Posts are mitigated and covered
• Travel to Sites being serviced by Vendor within the Cluster as needed
• Oversee and ensure all lessons learned and changes in SOP and Policies are implemented

WE LOOK FORWARD TO GETTING TO KNOW YOU!

If you have any questions or other concerns, you can reach us by phone, Monday to Friday from 08:00 to 17:00, at 030501000234.
Your contact person: Mike Sterling - Recruiting Specialist Region Berlin

THIS IS WHO WE ARE!

Securitas is the market leader for security services: In the world and in Germany. Our tasks? As numerous and varied as our employees.
We employ 358,000 people in 45 countries worldwide, including 21,000 employees in Germany. Our diverse customer properties, broad customer base and strong team spirit offer you stability and variety in your work.
With our values of Honesty, Attentiveness and Helpfulness, our goal is to make the world a safer place.

• Review desk journal, tickets, badge logs, and visitor records on a daily, weekly, and monthly basis and report any deviations and implement remediation as appropriate
• Track progress on broken device repairs and include vendor meetings as needed
• Manage Remedy Ticketing System to ensure information is correct and status is updated
• Compile all data for QBRs
• Oversee onboarding and on the job training / licensing and any local requirements
• Track alarm violations and manage reporting on violators, cause and resolution
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or program to the client
• Handle any escalated security issues or emergency situations appropriately
• Other contract management responsibilities as determined by the client
• Develop Vendor Personnel in both technical and professional skills
• Management of Vendor Personnel (coaching, counselling, disciplining, training, annual formal performance evaluations, recognition, etc.)
• Assure Vendor Personnel records are updated and accurate
• Assure communication of policies and company announcements & meet all position requirements
• Coordinate and/or conduct site-specific on the job training, Client’s-specific training, and an annual refresher training for Vendor Personnel
• Develop / maintain operational procedures so that valid, site-specific operations and Post Orders are always available for emergency reference by the Vendor Personnel
• Manage uniforms, equipment, supplies and vehicles utilized at the Site(s), maintaining appropriate inventories and maintenance checklists
• Responsible for working with the client to resolve or escalate all day-to-day issues related to the Reports for the applicable Cluster, including Vendor Personnel management, staffing, SLAs, continuous improvement, communication, documentation and training. Ensuring Dark Hours/Posts are mitigated and covered
• Travel to Sites being serviced by Vendor within the Cluster as needed
• Oversee and ensure all lessons learned and changes in SOP and Policies are implemente