Operations Manager (m/w/d) - Automations & Continuous Improvements

at  Alteos GmbH

THIS IS WHAT YOU BRING TO THE TABLE

• You gained some experiences and knowledge as a junior consultant to insurance companies or StartUps or as a junior business analyst or junior product owner from an operational perspective
• Alternatively you bring experience and knowledge from FinTechs or from working with Digital Product Teams.
• You gained experiences and knowledge in using Low Code / No Code tools
• You are structured, good at prioritising and have solid planning and project management skills to be able to work towards long-term goals while managing immediate priorities and projects

ABOUT US

At Alteos, we believe that insurance makes the world a better place. Because if people feel safe, they invest more into the future - a better future. So we offer protection for things that people love. With a wide range of innovative, customized and affordable insurance solutions - from ebike insurance to rent deposit guarantees - Alteos is now a market leader in Embedded Insurance, one of the industry’s hottest topics.

Our success is driven by many elements, but here are some of the main ones:

• Customized products in record speed with our proprietary, ultra-modern IT platform
• Market-leading value for money
• Amazing service with a clear commitment to excellence
• Strategic focus and consistency
• Our highly motivated and talented team
• A culture of trust and empowerment
• AXA, our strategic investor, who creates real value by offering us an “unfair advantage”

• You will be responsible for everything related to increasing the profitability of our company with the focus on spendings for claims
• You will develop and build automations, e.g. with tools like Zapier, for the entire company
• You will help to create and implement a strategy for Customer Care and Claims handling e.g. implementing service levels, automation targets, communication channels, tools
• You will analyze, prepare, present, monitor & evaluate various data for and with Customer Care and Claims
• You will support the team with process improvements as well as creating & regularly adjusting reasonable KPI’s
• You will design a strategy to handle customers with different profitability profiles
• You will establish preventive measures and detection of pre-contractual breaches of duty of disclosure as well as building fraud prevention & detection and processing capabilities
• You will help to create and prioritize strategically relevant short and mid term objectives