Operations Manager

at  Mitie

BENEFITS INCLUDE:

• 25 days annual leave.
• Car allowance or company branded vehicle & fuel card.
• Employer Pension contribution.
• Single cover healthcare.
• Annual leave purchase scheme (buy up to 5 extra days of annual leave per year).
• Free virtual GP service.
• Access to our Employee Assistance Programme (EAP).
• Mi Recognition (Thanking employees for a job well done ranging from EUR25 - EUR250).
• Talent Referral Scheme (Earn EUR100 - EUR3000 for referring a friend to Mitie).
• Long service awards (Ranging from EUR50-EUR300).
• Mi Deals (Fantastic savings at high street stores).
• A non-contributory life assurance scheme.
• Bike2Work Scheme.
• Tax Saver Scheme.
• Learning & development (access to 200 courses on our L&D platform).
  This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder’s period of employment.

• Develop and maintain effective client relationships ensuring that regular liaison is maintained and that standards, audits, KPI’s, SLA’s and management reports reflect the standard of service to their optimum and in line with customer expectation.
• Ensure contract retention is maximised.
• Produce costing sheets for contract annual reviews, operational amendments, new business (not within the sales criteria) and additional sites/services to existing contracts in accordance with the company pricing policy and sign off procedures.
• Delivering out-sourced cleaning facilities to our client
• Optimise opportunities for additional works (scope works, price and submit quotes as required)
• Business development on existing contracts such as self-delivery of more soft services, consumables etc.
• Support business development regarding surveys, pricing, meeting prospective clients.
• Take full accountability of the financial budget to ensure profitable returns to the business and best value to the client.
• To successfully manage and lead the regional team whilst ensuring the growth and profitable operation of the area.
• Manage conflict & resolve service provision.
• Responsible for signing off for payment of supplier invoices.
• To provide a safe working environment for our employees on client sites & to co-operate & co-ordinate with clients on site health & safety matters.
• Mobilise new contract wins, follow the MITIE Mobilization plan from TUPE through to steady state.
• Motivate MITIE management team, train, supervise and organise replacement cover where required.
• Monitor attendance, sick leave, holiday requests, and time sheets.
• Agree any training needs and free up staff accordingly.
• Undertake performance management of staff under your control, performance manage as necessary.
• Consult with HR on disciplinary issues for guidance and common understanding / approach.
• Review applications, interview and select new recruits as and when approved and required.
• Implement a positive health and safety culture.