Operations Manager - Newcastle

at  Sephora

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by a common goal - to reimagine the future of beauty.

CLIENT EXPERIENCE:

• Embody the Sephora Attitude and set an example for the team.
• Provide support to the team in difficult situations to ensure client satisfaction.
• Coach and train the team extensively to meet all operational Key Performance Indicators (KPIs).
• Take leadership on the sales floor and ensure effective floor management.
• Motivate and energize the team to deliver an addictive experience for clients.
• Inspire the team to utilize digital tools to provide customized service.
• Maintain and enforce quality customer service and resolve complaints promptly. Ensure accurate stock levels and consistent merchandising to avoid out-of-stock situations.