Operations Manager Nike

at  IPG Mediabrands

ABOUT US

We are the world’s fastest growing media agency built upon the strongest strategic capability of any agency in the market. Core to this strategic proposition is the belief that the faster a brand can move through culture the more relevant it can become.
We call this Cultural Velocity ™.
Our process is designed to create ideas that move through culture through unique insight, market leading analytics and strategic media brilliance.
Our model is comprised of “craft centres”
– Client Advice and Management, Strategy, Communications Design, Partnership and Culture, Insights & Analytics.
Initiative respects that everyone has something unique to contribute to the agency. We are a bunch of eclectic and brilliant misfits with diverse backgrounds that represent the unique fabric of consumers and culture. We want you to be yourself. We want to hear your opinions. We want to see your passion and energy. If you disagree with something you see or hear, then speak up. We will never punish or penalize you for bringing something important to our attention. If you believe you can improve something in the agency, then speak up. We will always listen to your ideas and suggestions. We will not tolerate harassment, bullying or corporate politics. We will not tolerate discrimination of any kind. We expect you to be responsible on social media and remember that you represent the agency and should not bring us into disrepute. We are committed to your learning and development. The agency will organize regular training to enhance and accelerate your career – we expect you to prioritize training and actively participate.

POSITION SUMMARY

NIKE Inc. is the world’s leading designer, marketer, and distributor of authentic athletic footwear, apparel, equipment, and accessories.
Founded by Bill Bowerman and Phil Knight in 1972, Nike has grown over the last 50 years into one of the most valuable, most loved and most emulated brands in the world, singular in its ability to create cultural conversation within the world of sports and fashion and far beyond. Nike’s mission is to bring inspiration and innovation to every athlete* in the world, a mission expressed every day through product design, digital and physical retail consumer experiences, and brand communications.
Initiative is Nike’s and Jordan brands’ media agency of record for EMEA, responsible for strategy, integrated media planning and activation, measurement, and data & technology

services across 34 countries. Partnering with Nike is an extraordinary opportunity requiring extraordinary talent. Our vision is to build the best-integrated team connecting brand and performance to deliver bestin-class outcomes. The Nike Initiative EMEA team is highly diverse, attracting the sharpest emerging and established media experts across all disciplines in the industry. With the chance to growand do great work, people all over the region will see, admire, and respond to it.

• If you have a body, you are an athlete.

Manager, Client Operations is a key role in our large, multi-disciplinary Nike EMEA team, responsible for the orchestration of the day-to-day operational aspects of the account, internally and with clients. The role includes project plan development & tracking, rollout and enforcement of defined processes, workstreams coordination, business reporting and supporting the account leadership team. The Manager, Client Operations will work closely with the Operations Director, clients, internal teams and crafts, and other Initiative offices across the region. This role is key in driving consistency & excellence in our ways of working across both the EMEA hub team and our Territory/market execution teams.

DESIRED SKILLS & EXPERIENCE

• 4+ years of demonstrated excellence in account management or operations, preferably in a media agency or digital communications agency environment.
• Good working knowledge of AirTable, Smartsheet or a similar project management or issue tracker tool – ability to build workstreams is essential.
• Strong ability to think systemically about processes and workflows.
• Strong communication skills, including the ability to articulate operational or account challenges both laterally to peers as well as upward to senior management
• Required strong PC proficiency and expertise with MS Office (Project, Word, Excel, PowerPoint, Teams, SharePoint).
• Highly structured and organised
  Mediabrands is de wereldwijde mediaholding waar alle mediabedrijven van Interpublic Group (NYSE:IPG) onder vallen. Het bedrijf heeft wereldwijd meer dan 13.000 marketingexperts in dienst in meer dan 130 landen. Diversiteit en inclusiviteit is daarbij prioriteit. Wij adviseren onze klanten hoe ze media en content op de best mogelijke manier kunnen gebruiken om hen te helpen hun marketing- en communicatiedoelstellingen te bereiken. In Nederland zijn dat full service media en consultancybureaus Initiative en UM, het digital marketingmerk Reprise en het full service social en contentmarketingbureau YUNE. Specialistische labels in Nederland zijn MAGNA (buying en planning), Matterkind (addressable specialisten), Orion (trading & capital), Rapport (OOH-specialisten), Mediabrands Marketing Sciences (data-, onderzoek- en tech specialisten) en ten slotte ontwikkelt bGenius marketingtechnologie. Onze kantoren staan in Amsterdam en Groningen. Mediabrands heeft ‘CHALLENGEN’ in hun DNA zitten. We zijn een bedrijf van Challengers. We zijn niet de grootste, maar we zijn er voor merken en marketeers die verrast, uitgedaagd en geprikkeld willen worden om zodoende niet stil te komen staan. Daarnaast hebben de Mediabrands labels ‘SAMEN’ in hun DNA zitten. Wij zijn één familie, wij vormen één huis. Wij geloven in het feit dat we samen groter en krachtiger zijn en over meer kennis beschikken. Wij zijn ‘The House of Challengers!’

As Operations Manager you will:

• Support the Director, Client Operations in identifying areas for improving processes, ways of working and other operational aspects of the account and support thedevelopment of initiatives that streamline ways of working.
• Work on the audit, creation, maintenance and roll-out of Operating Manual and other operational playbooks, documentation and processes across several work-streams(planning process, finance, production, reporting and more).
• Build and maintain repositories for key documents (Box, Sharepoint) and best practice/case study artefacts (proprietary Nike Energy Portal), own the maintenance and update of all templates, playbooks, processes, and relevant thought leadership documentation.
• Support in the roll out of Airtable, central project management tool to all Initiative x Nike workstreams and be responsible for building project plans for key deliverables using the platform as well as support in tracking project progress.
• Support the Director, Client Operations to develop action plans to address client feedback and drive improvement in service delivery.
• Support the CAM team in hosting regular market status calls with internal teams, client stakeholders and markets (frequency dependent on client/time of year)
• Together with IT and technology teams, support the rollout of licenses for tools (Slack, Box Zoom and Nike tools for each specialist teams) to team members andensure that IT and other functions can provide optimum support to the Nike account.
• Responsible for maintaining accurate lists of access (live and expired).
• Work with other business functions such as finance, billing and analytics teams to ensure the processes in these areas are calibrated and documented to ensure thebest possible delivery of service.