Operations Manager Onitsuka Tiger Regent Street

at  ASICS

THE HISTORY AND VISION OF ONITSUKA TIGER

Onitsuka Tiger was born in 1949 as a sports shoe brand. The company continued to evolve until 1977, actively incorporating innovative ideas and technologies. In 2002, the company was reborn as a fashion brand in search of a more sophisticated style. Shoes that were once used for competitions were updated to shoes for town use, and they became loved as fashion items. Newly designed clothing and bags also express Onitsuka Tiger’s commitment to both traditional detailing and a fashion mindset. Onitsuka Tiger is now undergoing a further evolution. It is sublimating itself into a “premium fashion brand. This premium is not about the price of a product, but rather about the brand’s worldview, commitment to quality, and service, meaning one and only.

REQUIRED SKILLS AND QUALIFICATIONS

• Strong team spirit
• Goal oriented
• Leadership skills and able to influence others
• Deep passion for Fashion
• Excellent verbal and oral communication skills
• Ability to work in a high-pressure environment and multitask
• Working knowledge of relevant POS software and retail equipment
• Good mathematical skills
• Sales and persuasive skills
• Customer service and good interpersonal skills
• High flexibility and ability to adapt to different customers
• Problem-solving skills

Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Onitsuka Tiger history and heritage.
Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease addressing complains and inquiries.
Assisting customers in finding the products they are looking for and providing shopping advice and recommendations to customers offering alternatives and adds on.
Develops a thorough product knowledge and knows how to display it in store.
Delivery planning: plans and organises the delivery of new and replenishment items.
Proactively identifies areas of opportunity to guarantee that all store operations run efficiently.
Allocate resources to every task according to the actual needs through strong scheduling management.
Anticipate the needs and the organization of shopfloor and stockroom based on forecast and trend (Sale, School holidays, bank holidays, etc)
Development of team by ensuring that all associates are properly trained on store operations and standard procedures (Front and back, including Cash Desk)
Monitor store KPI’s in all aspects related to People, Process and Product and sales.
Manage and maintain the capacity, of the stockroom. Ensuring the quality and care of the garments are protected.
Ensuring Back of House organization, cleanness, and tidiness up of the working areas and devices.
Coordinate the replenishment of the store. Responding to store requests for sizes and/or product and having direct communication with the Merchandising and logistics team.
Purchase materials, plan inventory and oversee stockroom efficiency. Ensures correct procedures are applied: Seeding, Transfers etc.
Ensures the achievement of individual and Store goals, enhancing and developing the business and leads by example.
Develops knowledge of the performance of the store and shares it with the team.
Processes basic till operations and ensures compliance with procedures and policies.
Knows and applies all internal procedures to control shrinkage and supervises inventories.
Fosters open and constructive communication with team members, being always collaborative, proposing effective solutions in a respectful and constructive manner. Respects the opinion of others and promotes the company’s principles of diversity and inclusion.
Supports other managers with the daily planning, making sure all store tasks are completed.
Guarantees the successful welcoming of new starters and follows up on their training.
Supports the managers in team meetings and employee development and promotes the motivation and engagement of all team members.
Ensures company grooming and uniform standards and policies are followed.
Guarantees staff wellbeing, the implementation of best safe work practices and the compliance of all Health and Safety regulations.