Operations Manager - ONSITE

at  Alight

OUR STORY

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE

• Bachelor’s degree in operations, supply chain, logistics, or related business field a plus

SKILLS

• Strong written and verbal communication skills
• Active listening and effective interpersonal skills
• Working knowledge and experience with Canadian postal requirements a plus.
• Strong organization skills with the ability to multi-task, prioritize work, and drive results.
• Researching, identifying, and documenting process improvement opportunities and issue resolution.
• Demonstrated project management skills.
• Proficient in Microsoft applications (Excel, Word, PowerPoint, Project)
• Responds willingly, promptly, and effectively to changing work environments, changing priorities, and new situations.
• Demonstrated problem solving ability.
• Strong process management skills
• Developed analytical skills – ability to interpret and use data for production control and process improvements

WORK EXPERIENCE

• Experience directly managing diverse teams in an operations environment.
• Experience working in and managing in team-oriented, collaborative environment.
• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.

AUTHORIZATION TO WORK IN THE EMPLOYING COUNTRY

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

KEY RESPONSIBILITIES

Detailed responsibilities will include, but aren’t limited to:

• Working with upstream CSS leadership to establish and manage CSS operations.
• Recruiting – partnering with Alight HR and CSS leadership.
• Equipment Installs, stabilization and maximum utilization.
• Warehousing optimization
• Management of data imaging services
• Management of mailing and postal services
• Ensuring team compliance with Standard Operating Procedures (SOPs)
• Adherence to and coaching on best practices.
• Performance management
• People – performance and development
• Operations – Quality and On-time Delivery, SLA compliance
• Adjusts department plans/priorities to ensure all client deliverables are met.
• Issue resolution: Root Cause Analysis and Corrective Actions
• Issue-tracking and control
• KPIs/Metrics application and reporting
• Daily performance reporting
• Partnering with US based operations as needed to develop and manage production schedules.
• Process Improvement - Create and implement process improvement initiatives, both as projects and as ongoing daily best practices

The CSS Operations Manager role in Toronto will report to a Senior CSS Operations Manager in Alight’s Libertyville, IL location - USA. This role requires on-site presence, and will include, but is not limited to:

• Managing a team of skilled machine operators and processors.
• Inventory control
• Process control and documentation
• Direct training of operators and potential trainers
• Supplier relations
• Internal and external SLA delivery
• Process issue tracking and resolution
• Attendance and HR policy management
• Working and performing duties for client deliverables up to 50% of the time