Operations Manager (Operations & Business Development)

at  TI10 SERVICES PTE LTD

JOB DESCRIPTION

• Manage daily operations on site.
• Plan and forecast monthly manpower required to fulfil contractual requirements.
• Ensure all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract.
• Ensure the timely follow up of all ground incidents and completion of monthly performance reports to meet billing schedule.
• Ensure staff are trained and certified in accordance with all relevant regulatory requirements.
• Develop professional customer relationships and respond to customer requests and concerns in a timely manner.
• Actively seek and secure new business opportunities in security related areas.
• Drive the formulation of business plans and proposals to ensure competitiveness and financial viability of the projects.

REQUIREMENTS

• Track record of working in a fast paced and demanding environment
• Prior working experience in a similar operational management role, ideally within the security industry and/or previous working experience in local law enforcement agencies such as SPF, MHA, etc.
• Good understanding of the security industry and familiar with security technologies & systems
• A valid security industry licence or accepted certificate of security competence
• Possess strong proficiency in business operations and legal contractual knowledge.
• Possess strong business acumen and analytical skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously and meet operational objectives and deadlines.
• Strong problem solving and incident management skills.
• Strong verbal and written communication skills, interacting both internally and externally.
• Excellent customer service skills

Please refer the Job description for details