Operations Manager Paddock wood

at  South East Coast Ambulance Service NHS Foundation Trust

Operations Manager
Hours: Full time 37.5 hours per week
Contract length: Permanent
Location: Paddock Wood Operating Unit
Grade: 8a + USH as worked on section 2.
Please note- no transfers will be permitted for the first 12 months in the role.
The Operations Manager is responsible for leading and managing a group of operational team leaders within their Operating Unit, they will be responsible for overseeing the delivery of all clinical and non-clinical KPIs within their teams, reporting to and acting on behalf of the Operating Unit Manager when required.
The Operations Manager will provide clear direction to the operational team leaders to ensure colleagues are supported in delivering high quality patient care within the locality. The post holder will provide visible leadership and work with internal and external stakeholders to ensure timely and safe care is provided.
The role requires an enthusiastic ‘people person’ who is able to adapt their approach to achieve positive outcomes.
The role also involves undertaking duty tactical commander shifts across the 24 hour shift pattern.

The Operations Manager is required to hold a Masters degree qualification or have equivalent experience in a relevant discipline of management and required to be a registered Paramedic.

• Operational leadership of the OTL and clinical teams
• Supporting delivery of key performance indicators
• Providing coaching and mentorship to colleagues to support development
• To support a culture of continuous QI

We respond to 999 calls from the public, urgent calls from healthcare professionals and provide NHS 111 services across the region.
We deliver our services from over 110 sites including: Our Trust HQ at Crawley, West Sussex each which house an Emergency Operations Center (EOC); and a Contact Center at in Ashford where 111 calls are received and responded to; a growing portfolio of Make Ready Centers; Ambulance Stations; 60 Ambulance Community Response Posts; two Hazardous Area Response (HART) centres; and regional Vehicle Maintenance Centres.
If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hour’s payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on our dedicated Section 2 page on The Zone.
Please be aware that the Trust reserves the right to close this vacancy early if sufficient applicants are received