Operations Manager

at  Reliance Home Comfort

Find Your Limitless with Reliance
By joining Reliance as a Operations Manager you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us

What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Responsible for monitoring, measuring and implementing best practice initiatives to ensure that productivity improvements are realized across all metrics
• Maximize your team’s efficiency through enhanced analytics and direct interaction
• Champion for Customer Experience ensuring that all team members understand the importance and processes for drive customer experience improvement
• Responsible for promoting a strong safety culture and understanding of the importance of Health & Safety in the region, ensuring adherence to H&S practices and policies
• Build a strong operations team by continual improvement in hiring, on-boarding, training and development of talent
• Responsible for providing leadership and management to team members in order to perform effectively and efficiently
• Lead and support the development of a mentality that drives Growth through Service and improves on technical lead and conversion rates
• Develop and maintain relationships within key areas and stakeholders in the business
• Develop any potential business development and/or customer service opportunities to maximize market growth in surrounding area
• Other tasks and responsibilities as required to maintain efficient department operations

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
• And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
• Possess a college/university degree, or equivalent work experience
• HVAC licenses would be an asset
• Achieved 1-2 years of successful leadership experience against formalized corporate objectives
• Demonstrated ability to extract the full potential technical professionals through development and leadership
• Ability to retain and attract top talent
• Strong competitive awareness with the ability to coach accordingly
• Introduce new initiatives to maintain further growth
• Create alignment between corporate goals and individual objectives
• Heightened sense of self-awareness and emotional intelligence
• Demonstrate a strong verbal and written communication skillset

Why Reliance?
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing! We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It’s our team members and their relentless focus on the business, each other, and our customers that makes us great.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Responsible for monitoring, measuring and implementing best practice initiatives to ensure that productivity improvements are realized across all metrics
• Maximize your team’s efficiency through enhanced analytics and direct interaction
• Champion for Customer Experience ensuring that all team members understand the importance and processes for drive customer experience improvement
• Responsible for promoting a strong safety culture and understanding of the importance of Health & Safety in the region, ensuring adherence to H&S practices and policies
• Build a strong operations team by continual improvement in hiring, on-boarding, training and development of talent
• Responsible for providing leadership and management to team members in order to perform effectively and efficiently
• Lead and support the development of a mentality that drives Growth through Service and improves on technical lead and conversion rates
• Develop and maintain relationships within key areas and stakeholders in the business
• Develop any potential business development and/or customer service opportunities to maximize market growth in surrounding area
• Other tasks and responsibilities as required to maintain efficient department operation