Operations Manager (Retail Food Company)

at  HEROES NETWORKS PTE LTD

JOB DESCRIPTION

• Oversee and manage the daily operations of stores to ensure smooth running.
• To lead, motivate and manage the team to achieve the desired business results. Supervise, guide and train all personnel to maintain customer satisfaction.
• Setting and ensure all KPIs are met accordingly.
• Monitor quality of customer service, production and wastage in all outlets, implementing improvements where necessary.
• Ensure compliance with SFA and halal regulations.
• Ensure compliance with SOPs at all outlets, as well as company policies.
• Review and improve SOP standards and own the operations manual/guide.
• Training and monitoring of staff and products to ensure a high level of customer satisfaction.
• Work with the Marketing and cross functional teams to plan and deliver successful programmes.
• Handle operations customer service feedback and recovery.
• Oversee budgeting, reporting, planning & auditing.
• Develop new operating strategies to improve operational efficiency and maximise the operations productivity.
• Responsible for manpower planning in all outlets.
• Implement training programmes to improve store’s performance in areas of sales, controllables and operations and customer service.
• Perform regular outlet visitation checks.
• Shares relevant news/information with the outlet staff on a regular basis (timely updates, improve communications).
• Conduct regular operations and store meetings to disseminate and collect information.
• All other ad hoc duties and special projects required to support smooth operations.

REQUIREMENTS:

• Degree/Diploma in a related field
• Minimum of 3 years of relevant experience in procurement, preferably in the F&B or retail industry
• Proven ability in operational process improvement and implementation
• Possess strong leadership, managerial skills
• Excellent interpersonal skills with a high energy, hands-on approach towards work
• Proficient in Google Sheets and Microsoft Excel
• Able to multitask in a fast-paced environment

Please refer the Job description for details