Operations Manager, Sections & Professional Development (PD)

at  Canadian Bar Association

POSITION SUMMARY

Reporting to the Director of Sections and Professional Development (DSPD), the Operations Manager, Sections and PD is responsible for leading a small team in the Sections and PD Department to plan, coordinate, and deliver professional development events and activities for CBA members. The manager will supervise a small team of event planners and support cross-functionally other teams in the development of PD, events, and conferences for members. The manager will also coordinate internal departmental training activities for staff in support of program delivery for internal and external stakeholders while ensuring operational activities remain on time and within budget. This is an entry-level manager role requiring leadership, exceptional communication skills, and business skills to manage relationships between multiple stakeholders at an operational level.

EDUCATION

• Bachelor’s degree (or equivalent experience) in operations management, business administration, or related field

EXPERIENCE

• Experience in managing a team of 3-5 personnel is an asset
• Three or more years of experience working in a Non-profit Organization
• Three or more years of experience in an operations management role
• Experience coordinating cross-functionally with a group of managers
• Experience in budget development and oversight
• Experience leading small teams and coordinating with other managers

SKILLS AND ABILITIES

• Strong leadership skills and experience with a track record in leading small teams
• Strong ability to contribute to operational processes and implement strategy and vision within the context of a larger organization
• Strong verbal and written communication skills in English and French are required
• Highly effective interpersonal skills, including tact and diplomacy
• Ability to lead by example as a strong hands-on contributor
• Ability to make sound decisions and assess risk
• Ability to manage multiple projects concurrently while being accountable to several different internal and external stakeholders
• Ability to work under pressure to meet competing deadlines
• Ability to plan, organize, and direct employees in the completion of assignments
• Availability to work overtime and travel as circumstances warrant
• Working knowledge of management software programs
• Proficiency in conflict management and business negotiation processes
• Advanced computer skills
• Self-motivated with an ability to work at all professional levels with minimal supervision

• Lead, motivate, and support a small team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Work with CBA volunteers, staff, internal and external stakeholders to develop and deliver PD, events, and conferences to CBA members
• Work with National Sections, Professional Development, and Events to ensure effective day-to-day operations and adherence to CBA budgets and procedures
• Work closely with Section program committees and external stakeholders to understand their program requirements, lead and assist in the development and delivery of programs
• Identify, develop, and implement conference/program development in consultation with internal and external stakeholders while ensuring programming is consistent with CBA policies and objectives
• Lead and manage the procurement process for external suppliers and oversee contractual agreements for conferences and meetings
• Assist the PD lawyer with the development and implementation of the PD promotion strategy and identification of target markets
• Assist with review, analysis, and reporting of all PD activities, developments, programs, and conferences as required
• Develop and supervise the implementation of administration and logistics of departmental program delivery
• Partner with cross-functional teams to improve efficiencies in program delivery
• Support the PD lawyer in the accreditation of PD programs
• Conduct budget reviews and report cost plans to upper management
• Develop and monitor departmental best practices, provide metrics and recommendations for process improvement
• Manage the preparation of monthly financial reports and create additional reports as needed for grants, projects, and Board meetings as required
• Other duties as required