Operations Manager - Solar PV

at  ALTGEN

Published
3 April 2024
Category
Southern Africa
Job Type
Full-time
Maximum Salary
1300000
Minimum Salary
800000
Currency

EDUCATION REQUIREMENTS

• Qualification in Engineering or Human Resources

EXPERIENCE REQUIREMENTS

• Successful track record of 5+ years in a client facing leadership role
• Experience with managing multi-disciplinary engineering teams
• Proven track record in overseeing the successful implementation of large projects within the solar PV industry or renewables

SKILLS

• Innovative approach to exploring new support channels, technologies, and best practices
• Strong verbal and written communication skills, adept at conveying complex information clearly and concisely
• Analytical prowess to identify root causes of issues and implement effective solutions
• Proficiency with CRM systems and client support software
• Expertise in handling client escalations and conflict resolution
• Demonstrated leadership qualities with a compassionate approach
• Ability to nurture a positive team culture and collaborate effectively with colleagues
• Resilience and stress management skills to thrive in demanding client support environments

ROLES LIKE THESE DON’T COME UP FOR GRABS OFTEN…WE’RE LOOKING FOR AN OPERATIONS MANAGER INTERESTED IN SEIZING A UNIQUE OPPORTUNITY.

Our client is an industry leader in the manufacturing of fixed tilt and tracker solar tracking systems. With over 25GW of installed product, our client is making a significant impact in the mission to achieve global net-zero goals.
Our ideal candidate has 5+ years of experience process engineer, head of client services, head of operations, or in a client support position. You are a natural leader and have a knack for optimizing operations and team functionality.

RESPONSIBILITIES

• Develop and execute strategies to deliver exceptional client service, ensuring high service quality and client satisfaction
• Lead, oversee, and coach the client service team to achieve both individual and team performance objectives
• Cultivate and sustain strong relationships with key clients, understanding their needs and exceeding their expectations
• Manage client service contracts and agreements, ensuring adherence and timely renewals.
• Engage with cross-functional teams such as sales, marketing, product development, and operations to enhance client service delivery and promptly address any client-related issues
• Monitor and assess client service performance metrics, generate reports, and implement strategies for continuous improvement
• Spearhead client service projects, including the integration of new technologies or processes to enhance service delivery
• Ensure efficient processes are utilized to achieve desired outcomes within our service-oriented business area
• Serve as the escalation point for client queries and incidents
• Coordinate and oversee specific external vendors and agencies