Operations Manager

at  Study Group

COMPANY OVERVIEW:

Embark on a transformative journey with Study Group, a global leader in international education. We empower students worldwide to unlock their full potential through innovative pathways to higher education, forged in collaboration with prestigious universities and institutions.
Position Title: Operations Manager
Location: Singapore
Reporting To: Executive Director Partner Management Operations - RoW
Travel Requirement: Occasional Travel required per annum

ABOUT US:

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

• Lead operational excellence for existing partnerships, collaborating with the Academic Manager and Quality and Progression Manager.
• Provide ongoing operational advice and support to partners, including training on handbooks, class arrangements, delivery, technical support, student progression, and welfare.
• Contribute to continuous improvement of BAU operations, developing and implementing plans for operational excellence.
• Build and maintain effective partnership relationships, acting as the first point of contact for inquiries and concerns.
• Collaborate with partners to identify areas for program improvement and resolve operational issues respectfully.
• Maintain strong internal and external relationships with stakeholders to promote Study Group’s profile.
• Present technical and complex information concisely, engaging varied audiences effectively.
• Utilize business and data insights to monitor partner performance and identify trends.
• Leverage technology to enhance teaching, learning experiences, and support educational outcomes.
• Support compliance, quality assurance, and progression for partner delivery, collaborating with the Compliance, Quality Assurance, and Progression Associate Director.
• Conduct periodic audits to ensure adherence to quality standards and regulatory requirements.
• Safeguard students by ensuring compliance with partnership policies, work standards, and statutory obligations.
• Foster a culture of continuous improvement, identifying and implementing enhancements across operations, systems, processes, and methodologies