Operations Manager

at  The Money and Pensions Service

JOB DESCRIPTION

The Operations Manager will report directly to Sector Skills Network and Communities Lead. In this role you will be responsible for the following;
To lead and manage the delivery of Money Guiders; a learning, development and support programme which helps organisations and practitioners across the UK to deliver good money guidance. An overview of the programme can be found here.
The primary purpose of the job is to lead and manage the Network & Communities workstream which involves the delivery of a significant programme of events, workshops, webinars, training sessions, forums and conferences across the UK, as well as a communications and engagement strategy for a growing network of UK practitioners currently numbered over 7,000. Online community activities and in-person events are facilitated by MaPS and delivered through external suppliers. This role manages the effective delivery of the workstream including a small team, and its integration with other cross-cutting Money Guiders workstreams such as eLearning and Award, Partnerships and system change, evaluation and research, digital and data.

KEY ACCOUNTABILITIES

• Lead and manage the delivery of Money Guiders and associated supplier contracts, budget resources, delivery timelines, quality, risks, key stakeholder relationships, internal reporting, impact assessments (e.g. data protection, equalities and vulnerabilities)
• Lead and manage cross-cutting programme objectives including communications, data and information management, external evaluation, research
• Lead and manage the delivery of a high-quality experience for 7,000+ members of the Money Guiders UK Networks, including on-boarding, access to up-to-date knowledge, events, online communities, communications and maintenance of practitioner record.
• Strengthen and grow the UK money guidance practitioner network through management and development of the annual programme of UK Money Guiders events and online community.
• Create and manage programme and project plans to track and monitor delivery against milestones and KPIs
• Manage external supplier contracts and performance against KPIs
• Work with the Commercial team to develop procurement approaches, including tender documents and processes, evaluation of bids, supplier mobilisation and decommissioning
• Manage spend in line with budget, minimising variance, forecasting and accruals, and ensuring timely and accurate Supplier payments to agreed schedules
• Manage continual improvements to systems and processes to optimise quality and efficiency, to mitigate risks and Single Point of Failure and to support business continuity.
• Use monitoring, reporting and evaluation data as an evidence base for service design and specifications
• Responsibility for programme data protection compliance and data management
• Lead and manage governance through working groups, reporting structures and escalation routes
• Lead and manage project teams including internal specialists, external suppliers, and senior stakeholders
• Line manage team members, including some matrix management, setting objectives, monitoring performance, managing training-needs,
• Contribute to strategic and operational planning for future phase of Money Guiders

DESIRABLE CRITERIA

• Knowledge of the money guidance, advice, or skills sectors
• Experience of working on external facing UK-wide programmes

Benefits

• The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -
• CaringWe care about our colleagues and people whose lives we are here to transform.
• ConnectingWe will transform lives through our ability to make positive connections.
• TransformingWe are committed to transforming lives and make a positive societal impact.ABOUT MAPSAt MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.ABOUT OUR PEOPLEIn our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.OUR INCLUSIVE WORKING ENVIRONMENTBy fostering our values, we are immensely proud of the inclusive working environment that we have created.The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.WHAT MONEY AND PENSIONS SERVICE CAN OFFER YOU?
• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Things you need to know

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Please refer the Job description for details