Operations Manager (Warehousing and Logistics)

at  Canadian Tire Cambridge 75 Dundas Store 036

The Operations Manager contributes to success in the store by providing a consistent presence to direct and support the Receiving and Logistics Managers. He/she is responsible for ensuring that receiving and warehousing consistently meet performance expectations in terms of organization and execution. This role involves a close working relationship with the Dealer and General Manager.
Responsibilities and Tasks

Customer Service

• Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery.
• Leads by example by consistently delivering an excellent logistical operation.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• Implements and follows store policies and procedures.
• Works as a team with all departments to understand how the warehouse could better help their staff to provide an excellent customer experience.
• Ensures that the warehouse team maximizes the customer experience in a supporting role, by maintaining a clean, well-organized warehouse.

Operations

• Recruits, develops, motivates, recognizes and holds the Team accountable to meet established objectives and performance targets.
• Is responsible for general maintenance of the building, as required.
• Monitors and improves the productivity of the warehouse team through strong leadership, motivation and team building.
• Manages the efficient delivery, storage and placement of merchandise from the truck into the warehouse and/or onto the retail floor.
• Ensures the warehouse is appropriately staffed through effective planning and scheduling and according to store budget.
• Supervises and assists team members in daily operations in order to meet established productivity goals.
• Consistently follows up on work and projects in the warehouse in order to measure progress and address issues immediately, while being visible and available for team members.
• Communicates and ensures compliance with company, store and warehouse policies, as well as health and safety programs and regulations.
• Maintains and promotes safety and security procedures and ensures team member compliance with those procedures.
• Assists in selecting and orientating new employees, store opening and closing responsibilities.
• Addresses issues and conflicts in a timely manner.
• Organizes and conducts regular warehouse team meetings and actively participates in store management meetings.
• Constantly reviews processes and procedures to ensure excellent retail execution, customer experience, sales and profitability.
• Ensures there is a training structure and that professional development strategies are implemented within the store.
• Completes other tasks, as required.

Requirements

• Leadership and managerial experience in the retail, hospitality, food service or similar industry.
• Current driver’s license in good standing
• The ability to work a mix of morning (6 am start) and evening (9:30 pm end) shifts as well as weekends (every second one)
• Must be comfortable operating a Forklift – training will be provided
• Must be comfortable working at heights (up to 14ft off the ground)

Potential Career Opportunities

• Next levels: General Manager and Associate Dealer.
• Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire Stores across the country.
• Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures:

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
• Lifting and turning repeatedly throughout the shift.
• Lifting above the shoulder, from floor to shoulder and floor to waist.
• Walking and carrying at the same time & pushing/pulling as required.
• Twisting, turning, reaching and working above shoulder level.

Please refer the Job description for details