Operations Performance analyst

at  QBE

Primary Details
Time Type: Full time
Worker Type: Employee
The opportunity
We are seeking professionals with a passion for data to join our established and growing Operations team where you will play a pivotal part in delivering reports and insight to support our strategic business goals.
As part of the Operations Performance Improvement team, you will be creating, delivering, and maintaining key management information using engaging visualisation to report on key performance metrics as well as generating insights and providing actionable recommendations to operations leaders.
This an exciting opportunity for individuals looking to start or continue their career within the insurance industry, and who want to join a team of experienced and supportive colleagues.

Your new role

• Gather, translate, and document business needs working closely with various insurance operations stakeholders.
• Design and create visually compelling reports and dashboards using company standard tools.
• Work closely with central data and MI team to deliver objectives in line with company standards and follow appropriate processes throughout the build Lifecyle.
• Support and resolve data and report issues.
• Prioritise workload and manage deadlines across BAU and project activities.
• Maintain adequate documentation in line with company standards.
• Support the upskilling of other team members and actively undertake personal development to ensure up to date knowledge and skills.

About you

• Analytical mindset.
• Proficiency in data visualisation tool like PowerBI
• Intermediate proficiency in Microsoft Excel.
• Ability to communicate effectively with technical and non-technical teams.
• Experience in SQL is a plus.
• Insurance industry experience is a plus.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today’s workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation
At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best. That’s why we have created At My Best. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today’s workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
About QBE
QBE’s European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
Employer of the Year 2022 Winner – Insurance Insider
British Claims Awards 2022 Winner - InsurTech Award
Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year
Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response
Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

• Gather, translate, and document business needs working closely with various insurance operations stakeholders.
• Design and create visually compelling reports and dashboards using company standard tools.
• Work closely with central data and MI team to deliver objectives in line with company standards and follow appropriate processes throughout the build Lifecyle.
• Support and resolve data and report issues.
• Prioritise workload and manage deadlines across BAU and project activities.
• Maintain adequate documentation in line with company standards.
• Support the upskilling of other team members and actively undertake personal development to ensure up to date knowledge and skills