Operations Project Manager - South Africa

at  SmartBuyGlasses

QUALIFICATIONS

• Strong Microsoft Office skills, particularly in Excel, PowerPoint, and Word
• Proficiency in using Google Docs, Sheets, and Slides for collaborative document creation and sharing
• Proficiency in using project management software (e.g., Jira, Asana) and Agile Scrum methodology
• Ability to extract, analyze, and visualize operational data using Amazon QuickSight or Excel
• Knowledge of process improvement techniques (e.g., process mapping, root cause analysis, Lean, Six Sigma)
• Excellent written and verbal communication skills in English
• Strong interpersonal and collaboration abilities to work cross-functionally
• Critical thinking and problem-solving skills to identify and resolve issues
• Attention to detail and ability to maintain accurate project documentation
• Adaptability and willingness to learn new tools and processes
• A proactive approach to project management and identifying opportunities for improvement
• Time management and organizational skills to juggle multiple tasks and deadlines
• Ability to prioritize competing demands and make informed decisions

KPIs

• On-time project delivery rate
• Net Promoter Score (NPS) Improvement

• Assist the Senior Operations Project Manager in developing and executing project plans for operational initiatives related to the eyewear retail supply chain, logistics, customer service, and inventory management.
• Monitor project progress against defined KPIs and milestones, identifying and escalating any issues that arise.
• Analyse current operational processes and collaborate cross-functionally with IT, customer service, logistics, and other department heads to identify process improvement opportunities and validate the effectiveness of new solutions.
• Collect, analyze, and report on operational data and project metrics to uncover insights and drive continuous improvements.
• Serve as the primary point of contact for day-to-day project communications, facilitating cross-functional meetings and workshops and managing stakeholder expectations to ensure successful project completion.
• Maintain comprehensive project documentation, including processes, user guides, and lessons learned.
• Contribute to developing operational playbooks and best practices to enable scalability across the retail organization.