Operations Services Specialist

at  Wacom

The Operation Specialist is responsible for enabling the success of the ANZ Organization. They will optimize Operation effectiveness and productivity, and will manage functions essential to the sales force including:

• Assist with order processing, sales data accuracy, sales process optimization and revenue attainment.
• Act as primary owner and point of contact for non-strategic accounts.
• Act as internal logistics expert and problem-solver in support of Sales/Marketing and Customer needs.
• Proactive operation administration in partnership with Sales, Marketing, Accounting, and Customer Service.

This is a casual part-time 20 hour per week position, 4-hour days Monday- Friday.
Location: This is a hybrid position in the North Ryde, NSW office requiring 2 days in the office with the option to work remote the other days.

What you will be doing:

• Order Management: Manages the overall process of sales order entry and logistics management by collecting, processing, delivery tracking, and sales returns (RMA).
• Accounting Administration: Vendor invoice entry, customer invoicing, monitoring accounts credit limit, and payment follow-up.
• Inventory management: monitoring stock on hand, inbound and outbound stock.
• Customer Service: Engage in necessary resources to expedite the resolution of customer complaints and problems. Represent the company in handling complaints and resolving grievances with active accounts.
• Sales Administration support: Providing accurate sales data, processing rebate/contra. Reviewing, analyzing, and reporting key performance trends and insights to management that help improve forecast accuracy and business results.
• General Office Administrative: Providing support to cross-functional teams in general office matters (office maintenance).
• Contributing to process improvements in partnership with related cross-functional teams.
• Maintain service quality, productivity, and consistency within the team that are in line with department goals

Skills you bring:

• Should possess at least Associate Degree in Business Administration or equivalent experience
• Should have a minimum of 1 year previous key account sales or support experience in a high tech related company.
• Experience with 3rd party agency (sales and service) preferred.
• This person will be able to demonstrate computer literacy, personable communication skills, be results oriented, have strong organization skills, and effective written reporting skills.
• Proficient in the operations of EDI, CRM (preferably MS Dynamics), ERP (preferably SAP) and MS Office applications.
• Able to perform a variety of complicated tasks simultaneously.

The Operation Specialist is responsible for enabling the success of the ANZ Organization. They will optimize Operation effectiveness and productivity, and will manage functions essential to the sales force including:

• Assist with order processing, sales data accuracy, sales process optimization and revenue attainment.
• Act as primary owner and point of contact for non-strategic accounts.
• Act as internal logistics expert and problem-solver in support of Sales/Marketing and Customer needs.
• Proactive operation administration in partnership with Sales, Marketing, Accounting, and Customer Service

What you will be doing:

• Order Management: Manages the overall process of sales order entry and logistics management by collecting, processing, delivery tracking, and sales returns (RMA).
• Accounting Administration: Vendor invoice entry, customer invoicing, monitoring accounts credit limit, and payment follow-up.
• Inventory management: monitoring stock on hand, inbound and outbound stock.
• Customer Service: Engage in necessary resources to expedite the resolution of customer complaints and problems. Represent the company in handling complaints and resolving grievances with active accounts.
• Sales Administration support: Providing accurate sales data, processing rebate/contra. Reviewing, analyzing, and reporting key performance trends and insights to management that help improve forecast accuracy and business results.
• General Office Administrative: Providing support to cross-functional teams in general office matters (office maintenance).
• Contributing to process improvements in partnership with related cross-functional teams.
• Maintain service quality, productivity, and consistency within the team that are in line with department goal