Operations Specialist

at  Combined Insurance

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

YOUR ROLE:

To act as a first point of contact for SSU/Underwriting in relation to process queries and to support Process /System changes within Operations. To work with the Policy Servicing Manager to transfer work between onshore and offshore business support team to achieve optimum service delivery. Attend to items delegated by Unit Leader or Senior. Work with Operations Leadership team to highlight process and training issues/needs and gaps.

YOUR RESPONSIBILITIES:

• Utilise technical knowledge and subject matter expertise to proactively support the business in relation to Operations.
• Handle complex and exception instances
• Handle SSU bounce backs
• Resolve issues relating to system and workflows
• Monitor key processes and management information to ensure offshore adhere to serviceand process
• Liaise with SSU to ensure KPI is met
• Identify improvement opportunities