Operations Specialist Gateways

at  Queensland Health

The role: You will provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements and establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.

Are you right for this role?You will have a demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management.

• Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements. (SFIA Code: SYSP 4; TECH 4, HSIN 5)
• Network Firewalls; e.g. Checkpoint or Cisco ASA
• Network Security; IPS, Antivirus, Antimalware
• Network Management; Routing, BGP, NAC
• Load Balancing and Clustering, NAT
• External Access, Site to Site and Dynamic VPN’s, Citrix, VDI
• Forward and Reverse Proxy configuration and implementations
• 2 Factor Authentication mechanisms, SMS, tokens, certificates and PKI
• Microsoft Windows Server, Linux, VMWare, Azure, AWS
• Microsoft Active Directory, Managing Internal and External DNS
• Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation
• Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4)
• Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results)
• Proven ability to work in a team environment developing effective working relationships with team members and stakeholders. (NHS: Collaborative Working)

Are you right for this role?You will have a demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management.

• Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements. (SFIA Code: SYSP 4; TECH 4, HSIN 5)
• Network Firewalls; e.g. Checkpoint or Cisco ASA
• Network Security; IPS, Antivirus, Antimalware
• Network Management; Routing, BGP, NAC
• Load Balancing and Clustering, NAT
• External Access, Site to Site and Dynamic VPN’s, Citrix, VDI
• Forward and Reverse Proxy configuration and implementations
• 2 Factor Authentication mechanisms, SMS, tokens, certificates and PKI
• Microsoft Windows Server, Linux, VMWare, Azure, AWS
• Microsoft Active Directory, Managing Internal and External DNS
• Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation
• Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4)
• Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results)
• Proven ability to work in a team environment developing effective working relationships with team members and stakeholders. (NHS: Collaborative Working

Benefits of working with eHealth Queensland: By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and developmen