Operations Specialist

at  Queensland Health

The role: These roles will provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.

• Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
• Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
• Ensure end to end service delivery for enterprise systems within Queensland Health.

Are you right for this role?You will be assessed on your ability to demonstrate the following knowledge and experience:

• Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4)
• Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements. (SFIA Code: SYSP 4; TECH 4, HSIN 5)
• Cloud Technologies (Microsoft Azure, Amazon Web Services (AWS))
• Azure SQL, SQL managed instances, Azure web apps, Azure functions, Azure load balancer, Azure data factory, Azure Synapse Analytics, Azure blob storage, Azure log analytics, Azure app insights, Azure VMs
• AWS S3, RDS, EC2, Lambda, ELB, AWS storage gateway, API gateway, SQS, SNS, AWS connect, CloudTrail, CloudWatch
• Cloud Automation (Azure DevOps, ARM, Bicep, AWS CloudFormation)
• Cloud infrastructure deployment using Azure DevOps pipelines
• Defining and creating Bicep, ARM, Cloud Formation templates
• Azure Active Directory, Identity & Federation Services
• supporting Azure Active Directory and cloud Identity knowledge & experience (Azure AD, AWS IAM, federated authentication)
• Scripting Languages (PowerShell, Python, Shell, etc)
• Microsoft Windows Server and Linux Server (Operating system management and support)
• Active Directory and DNS
• Microsoft Power BI and tenant administration
• Demonstrated ability to understand, explain and apply cloud principles and practises in terms of scalability, resiliency, security, cost, automation, and management and monitoring.
• Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focused organisation
• Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4)
• Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results)
• Proven ability to work in a team environment developing effective working relationships with team members and stakeholders. (NHS: Collaborative Working)

To apply for this exciting opportunity, submit your resume and a covering letter online today.
Benefits of working with eHealth Queensland: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.