Operations Specialist

at  Queensland Health

ITSM/ITIL

• Citrix Virtual Apps and Provisioning Service technologies will be an advantage
• Proven experience working in documentation and technical writing
• Scripting technologies - PowerShell/PowerCLI and competency in web technologies including HTML, CSS and XML
• Communicate with Subject Matter Experts to understand documentation requirements
• Demonstrated experience in delivering to project timelines
• Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4)
• Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results)
• Proven ability to work in a team environment developing effective working relationships with team members and stakeholders. (NHS: Collaborative Working)
  Benefits of working with eHealth Queensland: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

THE ROLE:

The Operations Specialist will provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.

IN ADDITION TO THIS, YOU WILL BE RESPONSIBLE FOR:

• Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
• Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
• Ensure end to end service delivery for enterprise systems within Queensland Health.

Are you right for this role? To be successful in this role you will need to demonstrate the ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focused organisation.

• Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4)
• Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements. (SFIA Code: SYSP 4; TECH 4, HSIN 5)
• Server Virtualisation (VMware)
• Windows Server technologies (2016, 2019, 2022)