Operations Specialist, Ratings Operations

at  SP Global

QUALIFICATIONS:

Bachelor’s degree required
One year minimum experience in an office setting or client-facing role
Comprehensive English communication skills (Intermediate level reading, speaking, and writing).
Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service
Ability to work effectively in a team-oriented, global environment with various business partners
Well-organized with great attention to detail
Ability to multitask and stay poised in a fast-paced, high-pressure environment while also ensuring the highest quality output
Flexible, self-starter who is willing to take the initiative and drive tasks to completion with strong execution
Must possess strong prioritization and influencing skills, experience in leading projects highly valued

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

ABOUT THE ROLE:

Grade Level (for internal use): 08
Role Purpose
The Operations Specialist, Ratings Operations (ROS) is a critical role in enabling the effective and efficient operations of global Ratings processes and playing a key part in driving end to end process simplification that meets customer needs. As a strategic partner to multiple roles across the organization (Commercial, Data, Analytical, Compliance, Technology, etc.), the Operations Specialist uses their business knowledge and operational acumen to continuously improve operational processes and align to business value.
Impact
The role is one with global impact and coverage across the practice supported and across the broader data, technology and operations community. This role works closely with Commercial, Technology and Data teams to connect transformation initiatives with analytical and other end users. The role also works with Analytical Managers and their teams to ensure a high level of operational efficiency, problem solving, and innovation.

RESPONSIBILITIES:

Customer
Complete key steps of the end-to-end ratings process for low and medium complexity jobs for one practice independently with pace and quality to meet customer needs.
Support team priorities (job processing, continuous improvement, change management) with pace and quality to meet customer needs.
Show proficient understanding of the end-to-end ratings process, knowledge of SOPs, operating manuals, standard work
Guide analysts and other business partners through the ratings process and support change management of improvement efforts
Voice continuous improvement needs, participate in problem solving and process improvement efforts to live the ROS mission and achieve the ROS vision
Understand key metrics to support the management and improvement efforts of ROS
Understand the role of Ratings Operations and its alignment with other functions within S&P. Connect key partners to solve business problems, participate in improvement efforts to meet customer needs
People
Have a learning mindset and actively advance skills leveraging a development plan and the ROS skills matrix
Support team members and work as a team to live the ROS mission and achieve the ROS vision

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.