Operations Specialist

at  Southwest Michigan Behavioral Health

THEN COME JOIN US!

Minimum starting salary: $46,204 (compensation offered is based on candidate experience and qualifications)
Position Description:
Position Title: Operations Specialist
Department: Operations
Reports To: Chief Administrative Officer (CAO)
Southwest Michigan Behavioral Health (SWMBH) is a $200 million governmental entity managing multiple Michigan Department of Community Health benefits management contracts and business lines over an eight-county region in Southwest Michigan.
SWMBH is currently looking for an Operations Specialist. The Operations Specialist works as part of a team providing administrative support to the organization in various departments at the direction of the Chief Administrative Officer or designee. The position may perform some or all of the duties and responsibilities on any given day or may be assigned short term projects. In this role, the Operations Specialist will answer inquiries and obtain information for internal and external customers, visitors, and other interested parties. The position requires strong independent problem-solving skills and the acceptance of new challenges with professionalism.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• This position primarily works in an office environment. It requires frequent sitting, standing and walking. May occasionally be required to travel inside or outside of the area to attend promotional or other related events.
• Ability to occasionally lift up to 20 lbs.

QUALIFICATIONS:

• Associate degree in business or a related field is required, Bachelor’s Degree in business or a related field preferred.
• Minimum of two years of progressively more responsible experience in administrative or support services is required; experience in support of Senior Management personnel is preferred.
• Ability to maintain the highest level of confidentiality in daily contact with sensitive business intelligence, financial, and protected health information is required.
• Strong organizational skills including effective archival abilities.
• Demonstrated ability to exhibit a positive personal image when dealing with the public, SWMBH, external Associates, as well as internal colleagues.
• Ability to effectively, and comprehensively, communicate in oral and written format.
• Working knowledge of Microsoft Office 365 including: Word, Excel, Outlook, and PowerPoint applications; experience with website maintenance and/or design is preferred.
• Experience in the use and maintenance of social media for business purposes is preferred.
• Life experiences with diverse racial, ethnic, and cultural backgrounds, including experience with behavioral health issues is preferred.
• Must be supportive of culturally competent recovery-based practices and person-centered planning as a shared decision-making process.
• Must support a trauma informed culture of safety to aid consumers in their recovery process.
  Individuals of diverse racial, ethnic, and cultural backgrounds including those with lived experience with behavioral health issues along with bilingual candidates are encouraged to apply.
  Please apply through the Southwest Michigan Behavioral Health website at www.swmbh.org by April 30, 2024. Emailed resumes will not be accepted.
  Position includes a full benefit package and salary is commensurate with experience.

DUTIES AND RESPONSIBILITIES:

• Provides front desk reception coverage and welcomes visitors by greeting them kindly and professionally, in-person or on the telephone.
• Serves as the SWMBH “gatekeeper” by screening calls, discerning the nature and purpose of the visit, and contacting the appropriate employee(s) or SWMBH department.
• Directs visitors and customers by maintaining a current employee and department directory.
• Maintains a safe and clean reception area by complying with procedures, rules, and applicable regulations; maintains security by following procedures relative to checking in/out all visitors.
• Performs communication support tasks such as proofreading, transcribing handwritten information, developing email correspondence for internal and external distribution, and responds to sensitive and confidential documents.
• Collects, sorts, distributes, and prepares mail and courier deliveries.
• Provides support for internal committee meetings; maintains conference and meeting room schedules and prepares the rooms to ensure the seating, refreshments, and cleanliness of the rooms meets the standard requirements and expectations.
• Drafts agendas and handles meeting materials and minutes.
• Serves as a primary role on the Employee Engagement Committee.
• Provides administrative support functions for multiple departments and Senior Leaders.
• Maintains the organization’s Policy & Procedure Manual and oversees the Request for Proposal procedures.
• Performs primary online functions for the organization including website maintenance and social media needs.
• Conducts, monitors, and records purchases by administrative staff.
• Creates management reports and correspondence, as directed.
• Maintains a neat and orderly filing system and maintains the confidentiality of all documents.
• Schedules employee travel and professional training, as directed.
• Performs other related functions as assigned.

ESSENTIAL FUNCTIONS:

• Provides reception and administrative support services for Southwest Michigan Behavioral Health (SWMBH). In this role the Operations Specialist will answer inquiries and obtain information for internal and external customers, visitors, and other interested parties. This position serves as the professional face of the SWMBH organization.