Operations Specialist | Spécialiste des opérations

at  JW McConnell Foundation

POSITION SUMMARY

Reporting to the COO, this position provides direct support to the COO on Foundation-wide initiatives and projects, as well as supports the Foundation’s continuous improvement to operations efficiency and effectiveness.
The Operations Specialist works collaboratively with the multiple teams of the Foundation to execute, implement and monitor procedures regarding the Foundation’s operational projects and processes, including communication and training, administrative management, process mapping, continuous improvement and building business intelligence capacity within the Foundation.

POSITION REQUIREMENTS

• 3-5 years of experience in coordinating operations
• Knowledge acquired either by relevant college or university studies or by professional experience acquired in operating complex systems.
• Functional bilingualism with excellent oral and written skills in either English or French.
• Experience facilitating and training groups
• Experience in understanding and analysing market research
• Experience coordinating operational and IT projects
• Experience in process mapping and root cause analysis
• Knowledge of internal controls and basic financial accounting
• High proficiency with standard office software
• Exceptional interpersonal, written, and oral communications skills across diverse audiences.

PROFESSIONAL SKILLS AND ATTRIBUTES

• A change adept person with a desire to apply their interests and experiences to a variety of exciting new projects.
• Attention to detail
• Multitasker, flexible
• Autonomy and proactivity
• Fluent in articulating policies, practices and procedures in a written and visual format

ORGANIZATIONAL RESPONSIBILITIES (20%)

• Support the drafting/writing and proofreading of operational, organizational documents and communications.
• Support the development and preparation of reporting packages for senior management and Trustees.
• Provide training to staff on various operational aspects and platforms, including Sharepoint, SAGE Intact, SAP Concur, etc.