Operations Strategy Consultant - User Experience, Regional Operations

at  Shopee

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Department Operations
LevelExperienced (Individual Contributor)
LocationSingapore
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

JOB DESCRIPTION:

• Work closely with senior management as an integral member of the team responsible for shaping our Shopee App and Operations processes through robust user experience analysis and initiatives
• Engage in project-based initiatives aimed at identifying and implementing solutions to drive significant improvement in our user experience
• Own and drive high-impact projects across operations-related verticals and workstreams
• Utilise strong analytical skills and a hands-on, pragmatic approach to deliver tangible results
• Employ effective communication to tactfully encourage the adoption of planning and execution best practices as a result of project outcomes

REQUIREMENTS:

• Relevant Degree in Business, Engineering, or a related field
• Minimum 2 years experience in management consulting, experience in a tech company is a plus
• Demonstrated proficiency in analytical thinking, critical reasoning, and problem-solving
• Exceptional stakeholder management skills, with the ability to collaborate effectively with teams from diverse markets and backgrounds
• Proven ability to work collaboratively with various stakeholders in a dynamic and multicultural environment
• Excellent written and verbal communication skills and proficiency in complex project management

Please refer the Job description for details